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Product UX
Pulse Platform Redesign
FigmaDesign SystemsUser ResearchPrototyping
The Challenge
A SaaS analytics platform had powerful features that users couldn`t find. The dashboard was dense and confusing, onboarding took 3+ sessions to complete, and support tickets about basic navigation were consuming 20 hours per week.
Our Approach
We ran user interviews, mapped the core workflows, redesigned the dashboard with progressive disclosure, simplified onboarding to a 3-step guided flow, and built a shared component library to keep the product consistent as the team scaled.
Results
-40%
Support Tickets
3x faster
Onboarding Speed
32 → 71
NPS Score
“Users actually find features now instead of emailing us asking where they are.”
— Head of Product